jilibee Privacy Policy

When you register and use jilibee, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals. We also collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your overall experience. Identity verification documents may berequested during the account verification process in line with applicable Philippine regulations. All information collected is limited to what is genuinely needed to provide you with a safe and compliant gaming environment. We do not collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance.

The personal data you provide is used primarily to create and manage your jilibee account, process your deposits and withdrawals, and verify your identity in accordance with Philippine regulatory requirements. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Technical data such as your IP address and session logs help us detect suspicious activity, prevent fraud, and ensure that our platform remains secure for all Filipino players. Where you have opted in, we may also use your contact information to send you relevant promotional offers from jilibee — you can withdraw this consent at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold, rented, or shared with third-party advertisers or marketing companies.

jilibee does not sell or trade your personal information to any third party under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their specific functions. All third-party partners we work with are contractually required to handle your data securely and in compliance with applicable data protection standards. We may also disclose personal information where required by Philippine law, court order, or regulatory authority, or where disclosure is necessary to protect the rights, safety, or property of jilibee or its users. In the event of a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance. We will never share your data with parties outside these defined categories without your explicit prior consent.

All personal data collected by jilibee is stored on secure servers with access restricted to authorised personnel only. We implement industry-standard technical and organisational measures — including encryption, firewalls, and access controls — to protect your information against unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential at all times. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and you use the service at your own risk in this regard. We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. When your data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention procedures.

As a Filipino player on the jilibee platform, you have the right to request access to the personal data we hold about you at any time. You may also request that we correct any inaccurate or incomplete information, or that we delete your data where it is no longer required for the purposes for which it was collected, subject to any legal retention obligations. If you wish to withdraw your consent to receive marketing communications, you can do so through your account settings or by contacting our support team directly. You have the right to object to certain types of data processing and to request that we restrict how we use your information while a complaint or query is being resolved. To exercise any of these rights, please reach out to our support team and we will respond within a reasonable timeframe. We are committed to handling all data-related requests fairly, transparently, and in line with applicable Philippine data protection law.

jilibee uses cookies and similar tracking technologies to help the platform function correctly, remember your preferences, and analyse how players interact with our site. Essential cookies are required for core functionality such as keeping you logged in and maintaining your session securely across pages. Analytics cookies help us understand which features are most used and where improvements can be made, allowing us to deliver a better experience for Filipino players over time. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some parts of the platform. We do not use third-party advertising cookies or share cookie data with external marketing networks. By continuing to use the jilibee platform, you consent to our use of cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will publish the updated policy on this page with a revised effective date, and where appropriate, we will notify you directly via your registered email address. We encourage you to review this page periodically so that you remain informed about how we protect your personal data. Your continued use of the jilibee platform following any update constitutes your acceptance of the revised Privacy Policy. If you have any questions or concerns about this policy or how your data is handled, please visit our FAQ page for further guidance. You may also log in to your account to review your current privacy settings and communication preferences.